Terms and Conditions

Legal NoticeIn compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the URL www.materialmedico24.es (in (hereinafter the PORTAL) is a domain owned by DISTRIBUCIONES DE EQUIPAMIENTOS DE EMERGENCIAS Y RESCATES DIEMER, SL (hereinafter, the ENTITY), with address at C/Zubiete nº44, Pol. Ind. Isasi, mezzanine Warehouse 4, 48192 Gordexola (Vizcaya ) in Spain, with CIF number B48904668. The ENTITY is duly registered in the Vizcaya Mercantile Registry, Volume 3548, Folio 116, Sheet BI-59540, 1st Entry. All trademarks, trade names or distinctive signs of any kind that appear on the PORTAL are the property of the ENTITY or of third parties, without it being understood that the use or access to the site and/or the services, attributes to the user any right over the aforementioned trademarks, trade names and/or distinctive signs. Likewise, the contents published on the web, its graphic design, images, databases and source code are the intellectual property of the ENTITY or of third parties, without being understood as transferred to the user, by virtue of the provisions of this Legal Notice, none of the exploitation rights that exist or may exist on said contents beyond what is strictly necessary for the correct use of the PORTAL and the services provided through it. We remind you that if you are a natural person acting for purposes unrelated to your commercial or business activities, your trade or your profession, you can go to the online dispute resolution platform that can be found at the following link: http ://ec.europa.eu/consumers/odr/ Access to this web site is the sole responsibility of the users. Mere access to the PORTAL does not imply any type of commercial relationship between the ENTITY and the user. By agreeing, you accept the following terms and conditions. You can contact us through the email address info@diemer.es SHIPPING COSTS Postage is free in Spain Peninsula for orders over 90 Euros (WITHOUT VAT) minus products in the clinical furniture section and some bulky items. Orders from the Canary Islands, the Balearic Islands, Ceuta and Melilla, the charge will be applied according to material conditions and geographical area. To check shipping costs, you must add the products to the cart and CALCULATE SHIPPING AND TAX directly in the order, indicating the province of destination. With this you can know the shipping costs and taxes before definitively confirming said order and processing it to cancel it at your discretion. None of the products includes its installation, assembly or specific maintenance, these services have to be previously budgeted. For orders that have shipping costs, the value of the same depends on the weight, volume and geographical area of shipment. There are 4 shipping areas: Spain - mainland Portugal, the Balearic Islands, Ceuta and Melilla, the Canary Islands. TAXES For mainland Spain and the Balearic Islands, the products have their corresponding VAT assigned. (currently 10% or 21% depending on products). For Ceuta, Melilla (IPSI) and the Canary Islands (IGIC), these taxes will not be included in the invoice as they are exempt in the case of the Canary Islands (ARTICLE 6 ROYAL DECREE 1496/03) and Ceuta - Melilla (ARTICLE 21 5º - Law 37/ 1992). These specific island taxes will be invoiced by the transport company upon delivery, with this the agency will settle the T2F export document, the customs expenses at destination and the taxes applicable in each area, whose payment must be made by the client to Delivery. Diemer sl, therefore, is not responsible for the customs withholdings imposed in each autonomous community. If the customer refuses to pay the corresponding import taxes, the merchandise will be retained at the corresponding customs office. Returns will not be accepted without prior payment of the expenses generated by said importation. Customs expenses (DUA) vary by community and are around 20 euros Fixed DUA + private taxes IPSI and IGIC). DELIVERY AND RECEPTION If at the time of delivery by the carrier, the product does not correspond to your order or the package is visibly damaged, you must state this situation on the carrier's delivery note and notify Diemer SL immediately (24 hours). Upon receipt of the merchandise, you must verify that the product is delivered in perfect condition and we recommend always putting on the delivery note of the carrier, MERCHANDISE PENDING REVIEW, in this way some companies admit the power to claim later, since otherwise the carrier accepts the receipt of the merchandise as agreed. The client has 24 hours to verify the integrity of all the components of the order and to verify that all the products ordered are included. After these 24 hours, the shipment will be considered accepted and claims for damages or failures attributable to the shipment will not be accepted. An order is considered delivered when the delivery note of the transport agency is signed by the client. In case of receiving a damaged product by the transport agency, it is necessary to contact them and us within the first 24 hours in order to claim the incident. Delivery will be made to the customer's facilities and address, (door to door) provided that the product is not classified as Large Volume (stretchers, clinical furniture, audiometric booths, etc.), in which case delivery is guaranteed on foot. street or place closest to possible, in no case is included the installation or training that is not previously offered. In a standard shipment, the transport agency does not have the obligation to deliver the merchandise at a specific time, being able to make the delivery throughout the morning or afternoon of the agreed day. The client can request some changes, calling the transport agency or responding to the Email that the transport agency will send the day the departure is made from our facilities, here the client can modify the day of delivery or some other parameters that will be Arranged everything directly between the transport agency and the client. The agencies used by the company are:- Shipments to the Peninsula and the Balearic Islands: DHL 902 122 424- Shipments to the Canary Islands: MARESA LOGÍSTICA 944 189 109- Shipments to Ceuta and Melilla: TOTALLOGISTIC 956 604 001- Shipments to Europe: CRETSCHMAR GARGO 943 631 968 DELIVERY TIMESFor products In Stock the delivery time in the Peninsula normally varies between 24 and 72 hours on working days depending on the company and agency. These delivery times are an estimate and do not guarantee the intrinsic fulfillment of the same, which will be subject to the geographical area of the client, the particular conditions of the transport agency or the sudden rupture of stock, type of merchandise (parcel - Pallet) and other causes unrelated to the company (transport strikes, holidays in localities and provinces, etc..). Canary Islands, Ceuta and Melilla, an approximate period of 3 to 5 days is established according to the Air – Maritime service, which are also indicative. For products not available in stock, the delivery period can vary between 4 days and 8 weeks. If the product you have selected is not in Stock, contact the company and we will give you an estimate of the delivery time. The delivery times indicated by Diemer are indicative, since although we work and strive to respect the delivery times and reduce them as much as possible, there may be some delay, since due to stock circumstances, customers sometimes order the same product at time and change status or where demand exceeds our capacity. In any case, if within a maximum period of 30 calendar days from the conclusion of the contract the requested order has not been delivered, the client will have the right to terminate the contract by previously informing Diemer. Once the contract has been terminated, Diemer will proceed to reimburse, without undue delay, all amounts paid by the client under the contract. Our update could be limited by the large volume of sales movements, returns or transit of the Stock with more than 25,000 product references currently on sale. To track the package, the customer has to contact the transport agency. The agencies used by the company are:- Shipments to the Peninsula and the Balearic Islands: DHL 902 122 424- Shipments to the Canary Islands: MARESA LOGÍSTICA 944 189 109- Shipments to Ceuta and Melilla: TOTALLOGISTIC 956 604 001- Shipments to Europe: CRETSCHMAR GARGO 943 631 968 HOW TO PLACE AN ORDER Orders can be made in multiple ways: 1.- On-line: through our website www.materialmedico24.es, you can add the products directly to your shopping cart, confirm your geographical area to calculate shipping and tax data , indicate your tax and delivery information, select the payment method you deem appropriate and formalize the order, all of this in a fast, easy and safe way. Once this is done, you will automatically receive a copy of your order in the email account you indicated, you will also receive an email from the transport agency (Peninsula Orders) indicating the expected delivery of the merchandise once it is collected by the agency in our warehouse. 2.- Email: You can tell us the products you are interested in along with your tax information by email info@materialmedico24.es, in this case a commercial will send you a closed budget by this same means. IMPORTANT NOTE: Do not send your queries to more than one email at the same time, otherwise the system understands it as SPAM and the filter automatically eliminates them, therefore the recipient does not receive them. Take into account that when sending an email to several addresses at the same time, the opposite effect is generated. 3.-Fax: Sending to 946690357, with all your fiscal data and product and in the same way we will send a written budget for the indicated products 4.- Mail: Sending your request to the address (Diemer sl – C/ Zubiete 44- Polígono ISASI - Entreplanta Nave 4 – 48192 Gordexola, Vizcaya), also indicating your fiscal data and elements that you want us to budget for. 4.- Telephone contact: For telephone inquiries by calling 946 690 037. From Monday to Thursday from (9:00 a.m. to 2:00 p.m. - 3:00 p.m. to 6:30 p.m.) Friday from (9:00 a.m. to 2:00 p.m. ) During office hours. In this case it is only for inquiries, orders are not collected by phone, according to the data protection law. NOTE: Any person or company may place orders regardless of their tax status, as long as they do not incur a crime, criminal irregularity or purchase of products prohibited for sale by underage customers or with illegal cards. Orders are accepted and generated only with a legal invoice and taxes, which do not incur in any tax or criminal offense. Purchases WITHOUT VAT or TAX EXEMPTION are not allowed except for clients and organizations that are justified by law, such as NGOs or maritime rescue companies that have the necessary documentation. The invoices issued will not include the cost of commissions for financial services (commission for transfers, paypal payments, etc.) these commissions cannot be invoiced since they are considered by law as a financial service commission just like (for example: commission charged by an ATM to withdraw money or commission for transfer). The company reserves the right to accept or reject clients or orders that it deems do not comply with its code of ethics or with which it understands that they have caused damage to the image of the company and in any case client that in general does not comply with certain standards minimum courtesy, an issue that we mutually understand fundamental. METHODS OF PAYMENT1- Bank transfer (IBAN ES11 0081 42 3735 0001094519 - BIC. BSABESBBXXX)2- Payment by credit card (Visa - Mastercard)3- Payment with PayPal: PayPal payment system 4% - 5% surcharge depending on the product is calculated automatically.4- Bank Draft (option for authorized customers)5- Confirming, Promissory Note, etc.. (According to authorized institutional customers)6- SeQura (deferred payment system from 2 to 12 months "you choose")7- BIZUM8- Amazon Pay PRICES All prices are indicated in Euros. The prices appear With and Without VAT Included (21% or 10% is established depending on the case) If the client belongs to an area that is not applicable to VAT such as the Canary Islands, Ceuta and Melilla, etc. (in these areas it is exempt from VAT, DUA - IPSI or IGIC expenses, import and territorial taxes, will be paid upon delivery by the customer). If there is any incorrectness in the prices published on the web, the company reserves the right to accept or reject any order, according to its own criteria, in which case the company will have the obligation to fully refund the amount of the unaccepted order. This action does not imply any compensation to the client or any prejudice to the company and could occur very rarely due to human error or sudden change in the value of the currency of the importing country, freight, increase in raw materials, unforeseen fluctuations, etc. .. RETURNS IMPORTANT NOTE: FOR CAUSES OF THE NEW COVID19 SITUATION SUCH AS HYGIENE AND TO PREVENT THE SPREAD OF THE VIRUS, AND DURING THE VALIDITY OF THE STATE OF ALARM DECREED BY THE GOVERNMENT, PRODUCT RETURNS ARE NOT ALLOWED ON THE DAYS THAT THE STATE OF ALARM DECREED BY ES IS STIPULATED. CONDITION. In any case, the terms for the return of the purchased products are interrupted. The calculation of the deadlines will resume at the moment in which Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions, loses its validity. Reasons for return: • Due to breakage in transport: Returns due to breakage will be accepted within 24 hours of receipt, provided that it has been indicated on the transport delivery note, which must also be presented to us for the insurance claim. Outside this period, the company Diemer SL is not responsible for transport damage. • Other Returns: The company reserves the right to vary the images contained in the catalog without prior notice. The images/photos may not exactly correspond to the products explicitly. Products sent by mistake or that do not technically correspond in their description to those requested by the client will be the responsibility of the company to collect, change and return it without any repercussions for the client, provided that the products do not fail to comply with the sales requirements or manipulation that are exposed below in the NOT ACCEPTED section. If when you receive your order you are not satisfied, you have a period of fourteen (14) calendar days, counting from the date of receipt to execute the right of voluntary return, in which case the customer is responsible for the shipping and return costs. transport (except if the consumer has opted for a special type of delivery, for example, urgent in 24 hours, in which case the consumer must pay the difference in costs between the two types of delivery), as well as those generated by it (customs, DUA, and shipping management in exports and shipping in Ceuta, the Canary Islands and Melilla and this will be carried out, as long as it does not fail to comply with the requirements set out below in the NOT ACCEPTED section. **** To access To download the WITHDRAWAL FORM, click HERE.**** (add the following link: https://materialmedico24.es/downloads/manuales/formulario-de-desestimiento-cliente-diemer.pdf ) PRODUCTS ACCEPTED FOR RETURN:- Items that are accepted as devo Solution are new, unused, complete, unused items, without stains or defects, original box, untampered, in perfect condition and with each and every one of the components supplied by the company. - The client will only be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or operation. - In such a case and once the return is accepted, the value of the same will be refunded, except for shipping, return and handling costs or a proportional part if there were damages that the company deems fair and appropriate. PRODUCTS NOT ACCEPTED FOR RETURN: Returns of products will not be accepted as established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary and updated laws Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. as well as: - Sealed items that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery, open packaging, used, manipulated, incomplete (missing accessories), counters mark a excessive use. - Hygiene, personal care items or items that by their origin have a possible biological use (phlegm vacuum cleaners, sample containers, etc.) that for reasons of health or malpractice are susceptible to contact with bodily fluids and/or are not accepted. or contaminated. Products that have been in contact with liquids, contaminants, seawater or any other that could affect their degradation. - Articles made to measure, manufactured on demand according to the order accepted by the client, on request or that are specified in the description of the same as a product Manufactured on demand or explicitly imported are not accepted. - Returns that the company deems an ILLEGITIMATE PURCHASE are not accepted, that is, purchases of products by companies or individuals who use our services and products for private professional purposes and once they are profitable or used for their businesses are returned. Example: Photography studios, prop companies, TV and film production companies, publishers, publications and those whose purpose is the use of our company its products or services for their business, update their approvals or inspection reviews and later return the product . For this type of client, it is recommended that you request a rental or transfer option that will be studied by the company. - Returns of products or services that have already been fully executed by the company with the express consent of the client are not accepted. The client is aware that once a service is completed, he will have lost all withdrawal waste. - Returns of products that by their nature have been mixed, activated, put into service, broken in their cold chain or sterilized are not accepted and therefore their dissociation or recovery is unfeasible. - Returns are not accepted outside the 14-day period for voluntary returns (withdrawal), if the customer opens the box days or weeks later, the customer is responsible for its content and is aware of the withdrawal of any claim for lack of products, defects or voluntary return. - Returns are not accepted that are not delivered in their original packaging as well as with each and every one of its components including manuals, adhesives and components. - In no case will returns that are delivered without packaging be accepted since the insurance of the transport company will not be responsible for the damages caused on shipments without packaging, nor will Diemer SL, being the sole and exclusive responsibility of the client. - Returns of manipulated products are not accepted, with stickers or adhesives on the surface of the product itself or its packaging or that in any way has aesthetically or physically modified or altered its original image. - Returns of computer products, software programs or digital product licenses, recordings, equipment configuration Firmware or any computer support associated with a product or system are not accepted. - In any case, the company reserves the right to analyze returns in each specific case. (Depending on the state of the product, the amount or non-acceptance of the return will be studied) Note: Shipping and voluntary return costs (not under warranty) will be paid by the customer, in addition to financial expenses, bank commissions, etc. that were generated with the order and according to the payment method chosen by the customer. Upon collection, the product must be perfectly packaged and protected in the original packaging that the company supplied, to avoid damage during transport. These conditions also refer to manuals and/or accessories included in any product. Once the merchandise is received in our warehouses, and after checking its status and meeting the requirements to be confirmed, the stipulated amount will be refunded immediately and without delay, using the same means of payment used by the client. . PRODUCT CHANGE: The customer may request the change of a product or model for a higher or lower one within 7 business days from the delivery of the order, this not having more costs for the customer than those generated by shipping and collection costs. of the orders generated. GUARANTEE The Guarantee Certificate guarantees the quality of the product according to the legally established terms. In relation to the guarantee of the products, Royal Legislative Decree 1/2007 of November 16 grants goods of a durable nature a legal guarantee of 2 years from the date of delivery. The client must inform the seller of the lack of conformity within two months of becoming aware of it. Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear due to normal use are not included. In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms. Diemer sl reserves the right to request verification of the origin of the problem from an official technical service of the brand or its own. In the event of a defect caused by misuse, the repair will be billable to the customer upon presentation of an official Technical report. To make use of the guarantee, it will be necessary to notify our after-sales service department in advance, ( info@diemer.es ) not being accepted in our warehouses any merchandise that has not been previously authorized for exchange, return or repair. The guarantee will lose its value if the product is modified, altered or replaced, some of the data on it or the proof of purchase. The guarantee will lose its value if the product is tampered with or the guaranteed device itself is repaired without the knowledge of the Technical Service or by outside and unauthorized personnel. The guarantee will lose its value if the product does not have an invoice. The guarantee is applicable to the customer who purchased the product and therefore owns it and appears on the purchase invoice data. Responsibilities for guarantees to third parties or merchandise that were sold by the buyer to another client, third-party company, second-hand, resale or sale to another country are not accepted, in which case the guarantee will have to be claimed from the supplier. The guarantees will be valid for products supplied in Spain. WITHDRAWAL AND CANCELLATION OF ORDER The client may request the cancellation of an order within 14 calendar days from the delivery of the order, this not having more costs for the client than those generated by the costs of shipping, collection, packaging and preparation, provided that the product is not described in some of the NOT ACCEPTED clauses described in the RETURNS section. In the event of order cancellation where the merchandise is already prepared at the loading dock, the customer will pay the management, packaging and bank transfer costs between €2.5 and €12 depending on the type of merchandise (small package up to pallet). ). " Keep in mind that the preparation of certain merchandise can take anywhere from 10 minutes to several hours of work, preparation, packaging, labeling, etc... ". If the client cancels an order that has a manufacturing or import process, the client must pay the expenses incurred by the company (transport, insurance, customs, etc.). Diemer sl reserves the right of admission and cancellation of any order, being able in this case, to return the amount paid by the client and being exempt from any other obligation. The customer who places an order with the company Diemer sl through this website materailmedico24.es accepts these terms and conditions of sale described in this section of Customer Service and Purchase Conditions which are explicitly ratified once approved, accepts, is aware of and confirms that you have read, understand and confirm what indicates that you will not be able to be indemnified for any of the aforementioned and claims that do not conform to these described conditions.