shipments

SHIPPING COSTS Postage is free in Spain Peninsula for orders over 90 Euros (WITHOUT VAT) minus products in the clinical furniture section and some bulky items. Orders from the Canary Islands, the Balearic Islands, Ceuta and Melilla, the charge will be applied according to material conditions and geographical area. To consult the shipping costs, you must add the products to the cart and CALCULATE SHIPPING AND TAX directly in the order, indicating the destination province, with this you can know the shipping costs and taxes before definitively confirming said order and process it to cancel it according to your criteria. None of the products includes its specific installation, assembly or maintenance, these services have to be previously budgeted. For orders that have shipping costs, the value of the same depends on the weight, volume and geographical area of Shipping. There are 4 shipping areas: Spain - Peninsular Portugal, the Balearic Islands, Ceuta and Melilla, the Canary Islands. DELIVERY AND RECEPTION If at the time of delivery by the carrier, the product does not correspond to your order or the package is visibly damaged, you must state on the delivery note of the carrier said situation and notify Diemer SL immediately (24 hours). Upon receipt of the merchandise, you must verify that the product is delivered in perfect condition and we recommend always putting on the delivery note of the carrier, MERCHANDISE PENDING REVIEW, in this way some companies admit the power to claim later, since otherwise the carrier assumes the receipt of the merchandise as agreed. The client has 24 hours to verify the integrity of all the components of the order and to verify that All requested products are included. After these 24 hours, the shipment will be considered accepted and claims for damages or faults will not be accepted. those attributable to the shipment. An order is considered delivered when the delivery note of the transport agency is signed by the client or a person authorized by him. In case of receiving a damaged product by the transport agency, it is necessary to contact them within within the first 24 hours to be able to claim the incident. The delivery is made to the customer's facilities and address, (door to door) provided that the product is not classified as Large Volume (stretchers, clinical furniture, etc.) in such a case Delivery is guaranteed at street level or as close as possible, in no case is installation or training included that is not previously offered. In a standard shipment, the transport agency does not have the obligation to deliver the merchandise within one hour. specific, being able to make the delivery throughout the morning or afternoon of the agreed day. The client can request some changes, calling the transport agency or responding to the Email that the agency will send you, the day the departure is made from our facilities, here the client can modify the delivery day or some other parameters that will be arranged directly between the agency and the client. The agencies used by the company are :- Shipments to the Peninsula and the Balearic Islands: DHL 902 122 424- Shipments to the Canary Islands: MARESA LOGÍSTICA 944 189 109- Shipments to Ceuta and Melilla: TOTALLOGISTIC 956 604 001- Shipments to Europe: CRETSCHMAR GARGO 943 631 968 DELIVERY TIMES For products in Stock the delivery time in the Peninsula Normally it varies between 24 and 72 hours working days depending on the company and agency, from the acceptance of your order by our corresponding department. These delivery times are an estimate and do not guarantee intrinsic compliance with it, which will be subject to the geographical area of the client, the particular conditions of the transport agency or the sudden rupture of stock, type of merchandise (packaging - Pallet) and other external causes to the company (transport strikes, holidays in localities and provinces, etc.). Canary Islands, Ceuta and Melilla, an approximate period of 3 to 5 days is established depending on the Air – Maritime service, equally indicative. For products not available in stock , the delivery period can vary between 4 days and 8 weeks. If the product you have selected is not in Stock, please contact us and we will give you an estimate of the delivery time. The delivery times indicated by Diemer are indicative , since, although we work and strive to respect delivery times and reduce it as much as possible, the delay will not imply the cancellation of the order or the right to any compensation, since due to stock circumstances, customers sometimes place orders for the same product at a time and changes status or where demand exceeds our capacity. Our update could be limited by the large volume of sales movements, returns or transit of the Stock with more than 25,000 product references currently for sale. In any case, the Transport Agency is solely responsible for the merchandise being delivered within the indicated period since it is the latter that processes and physically transports the merchandise. To track the package, the customer has to contact the transport agency. The agencies used by the company are:- Shipments to the Peninsula and the Balearic Islands: DHL 902 122 424- Shipments to the Canary Islands: MARESA LOGÍSTICA 944 189 109- Shipments to Ceuta and Melilla : TOTALLOGISTIC 956 604 001- Shipping Europe: CRETSCHMAR GARGO 943 631 968